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Service

Service Level Agreement

Predictable maintenance and guaranteed response times that keep your power systems healthy, compliant and running.

MonthlyQuarterlyAnnual
Overview

Monthly, quarterly and annual plans for maintenance services.

Unplanned downtime is always more expensive than planned maintenance. Our service level agreements cover your switchgear, panels, transformers and distribution networks with scheduled inspections, testing and servicing, plus guaranteed response times when something goes wrong.

Choose the plan that fits your operation, from monthly visits for critical facilities to annual inspections for smaller sites, and get clear reports after every visit.

Service Level Agreement
12/yrVisits on monthly plan
24/7Breakdown hotline
100%Documented visits

What's included

Scheduled maintenance

Planned preventive maintenance visits based on manufacturer and IEC guidance.

Thermography

Infrared scans to detect loose connections and overheating before they fail.

Guaranteed response

Defined response and restoration times for breakdowns.

Switchgear servicing

Breaker servicing, contact cleaning, torque checks and protection relay testing.

Reporting

Visit reports, test results and recommendations after every service.

Spares management

Critical spares planning and supply from our O&M equipment range.

Backed by S.A. Hamid & Co. since 1964

Engineering depth, in-house manufacturing and disciplined site execution from one accountable team.

Our approach

  1. Assess

    Audit your installation and identify critical assets and risks.

  2. Plan

    Agree the plan, frequency, response times and reporting.

  3. Maintain

    Execute visits, tests and corrective actions on schedule.

  4. Improve

    Review trends annually and recommend upgrades.

Deliverables

  • Annual maintenance plan
  • Visit checklists
  • Thermography reports
  • Test records
  • Breakdown support
  • Performance reports
  • Spares recommendations
  • Annual health review

Frequently asked questions

Each plan includes scheduled preventive visits, inspection and testing, reports and priority breakdown support. The scope is tailored to your assets.

Yes. Plans can be upgraded or adjusted at renewal or as your facility grows.

Yes. We maintain third-party panels, switchgear and distribution systems after an initial condition assessment.

Consumables are included as specified; major spares are quoted separately or covered under an extended plan.

Have a project in mind?

Tell us about your site, loads and goals. An engineer will reply within one working day with next steps.